Safety

Safety begins long before the ride starts, learn about how we keep our riders safe.

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Thorough screening process for drivers

Drivers are subject to a rigorous background check, including a review of the following records:

  • County courthouse records
  • Federal courthouse records
  • Multi-State Criminal Database
  • National Sex Offender
  • Registry screen
  • Social Security Trace (lifetime)
  • Motor Vehicle Records (historical and ongoing)

Our drivers are safer

Our drivers must have clean records. Drivers must not have committed any of the following offenses in the last 7 years:

  • DUI or other drug related charges
  • Severe infractions
  • Hit and runs
  • Fatal accidents
  • Reckless driving
  • Gun related violations
  • Other serious infractions

When our drivers are offline

When the driver is unavailable to receive calls, they are covered under their own policy.

When our drivers are between rides

When the driver is available and accepting calls, Pull Up n Go provides an additional level of insurance. This contingent liability policy provides the following coverage for drivers:

  • Liability for injury or damage to third parties up to $50,000 per accident.
  • Uninsured or underinsured motorists and hit-and-run accidents up to $500,000 per accident for a covered claim.
  • Up to $25K (property damage)

Learn more about how you're covered with Pull Up n Go.

When your driver is en route

Once our driver accepts your call, we provide an additional layer of insurance. At this point, our insurance policy provides coverage for the following:

  • Commercial Auto Liability and UM/UIM that covers up to $1MM per occurrence.
  • Contingent Comprehensive and Collision coverage covering up to $50K per occurrence.

You're covered during the ride

From the moment your ride starts, our goal is to provide the maximum level of protection for both you and the driver. Pull Up n Go provides coverage in the following areas during your ride:

  • Commercial auto liability and uninsured/underinsured motorist coverage up to $1MM per occurrence (this covers you as a rider)
  • Contingent comprehensive and collision coverage up to $50K per occurrence

Our concern about your safety and comfort doesn’t end with the ride.

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We all value our privacy and do not like to reveal our personal details to strangers.

All calls and messages between driver and rider occur through our secure app. We will always ensure your private information stays that way.

Your voice always matters here and helps foster a better community.

Our anonymous rating system lets both riders and drivers leave honest feedback. This helps to ensure that our drivers are motivated to give you the highest quality ride.

We'll do our best to make sure you get your stuff back.

If you leave anything behind, our drivers and support staff will do their best to ensure your item’s safe return.