Safety

Learn about how we're helping you move safely and about the safety features in the app.

Overview

Here at Pull Up N Go we are always ensuring your safety and security in every experience with us is our top priority. No matter the occasion, whether you’re headed to the airport, running errands or have late night cravings for donuts, we’ll always be there to protect you ...

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Thorough screening process for drivers

Drivers are subject to a rigorous background check, including a review of the following records:

County courthouse records
Federal courthouse records
Multi-State Criminal Database
National Sex Offender
Registry screen
Social Security Trace (lifetime)
Motor Vehicle Records (historical and ongoing)

Our drivers are safer

Our drivers must have clean records. Drivers must not have committed any of the following offenses in the last 7 years:

County courthouse records
Federal courthouse records
Multi-State Criminal Database
National Sex Offender
Registry screen
Social Security Trace (lifetime)
Motor Vehicle Records (historical and ongoing)

Whether you’re a rider, driver, or anyone who uses the platform, your safety is our utmost concern.

You're covered during the ride

From the moment your ride starts, our goal is to provide the maximum level of protection for both you and the driver. Pull Up N Go provides coverage in the following areas during your ride:

  • Commercial auto liability and uninsured/underinsured motorist coverage up to $1,000,000 per occurrence (this covers you as a rider)
  • Contingent comprehensive and collision coverage up to $50,000 per occurrence
When our drivers are between rides

When the driver is available and accepting calls, Pull Up N Go provides an additional level of insurance. This contingent liability policy provides the following coverage for drivers:

  • Up to $50,000 per person (bodily injury)
  • Up to $100,000 per accident (bodily injury)
  • Up to $25,000 (property damage)
When your driver is en route

Once our driver accepts your call, we provide an additional layer of insurance. At this point, our insurance policy provides coverage for the following:

  • Commercial Auto Liability and UM/UIM that cover up to $1,000,000 per occurrence.
  • Contingent Comprehensive and Collision coverage covering up to $50,000 per occurrence.

Learn more about insurance and how you're covered while driving with Pull Up N Go.

You're covered during the ride

From the moment your ride starts, our goal is to provide the maximum level of protection for both you and the driver. Pull Up N Go provides coverage in the following areas during your ride:

  • Commercial auto liability and uninsured/underinsured motorist coverage up to $1,000,000 per occurrence (this covers you as a rider)
  • Contingent comprehensive and collision coverage up to $50,000 per occurrence

Our concern about your safety and comfort doesn't end with the ride.

Your privacy is our priority

All calls and messages between driver and rider occur through our secure app. We will always ensure your private information stays that way.

Riders and drivers rate each other

Our anonymous rating system lets both riders and drivers leave honest feedback. This helps to ensure that our drivers are motivated to give you the highest quality ride.

We'll get your stuff back to you

If you leave anything behind, our drivers and support staff will do their best to ensure your item's safe return.