Driver Safety

Learn about how PUGO is commited to making safety on the road our number one priority.

With our innovative technology, both driver and rider can feel safe before and after every ride.

Before your ride

Picking up passengers

No anonymous pickups

Each rider creates a profile using their full name, email and phone number before they are able to use the app. Before any trip requests are made, riders must fill out the required information so when you accept their request you'll know who you're picking up.

Your privacy

PUGO values your privacy. Our app ensures that your contact information remains confidential by anonymizing phone numbers. When you need to get in touch with your rider, your personal information will always be confidential.


Trip Requests from Riders

Getting to the destination

At ease navigation

Riders enter their destination before they send a trip request allowing you to receive turn-by-turn navigation through the app. This helps drivers focus on getting to their destination safely.

Logged GPS data

For your safety, GPS data is logged on every ride, this helps our team know who you’re driving and your destinations. We believe in the honor system and hope this promotes drivers and riders to practice good habits.


Know Your Rider

Always improving the PUGO experience

No cash, no problem

We understand not everyone carries cash on them anymore. For ease of payment, after every ride, fares will be charged from the rider's payment information on file.

Driver feedback

After every ride, each driver rates their rider. Our staff reviews those ratings to check for patterns in behavior as PUGO does not tolerate misconduct of any kind. Riders who violate our terms of service may be prevented from using PUGO.

Always available

No matter the time or day, the PUGO team is available for assistance to any immediate need or question about your driving experience.

Always there for you at every turn, because safety never sleeps.

Quick responses from our incident response team

We have a team of trained experts ready to respond or handle any emergency that surfaces during your driving experience.

Serving communities

Safer cities

Our commitment to safety is a promise we make daily to the communities we serve. Learn more about safety with PUGO app

The information provided on this web page is intended for informational purposes only and may not be applicable in your county or city. It is subject to change and may be updated without notice.