Learn about how PUGO is commited to making safety on the road our number one priority.
With our innovative technology, both driver and rider can feel safe before and after every ride.
Before your ride
Picking up passengers
No anonymous pickups
Each rider creates a profile using their full name, email and phone number before they are able to use the app. Before any trip requests are made, riders must fill out the required information so when you accept their request you'll know who you're picking up.
PUGO values your privacy. Our app ensures that your contact information remains confidential by anonymizing phone numbers. When you need to get in touch with your rider, your personal information will always be confidential.
Trip Requests from Riders
Getting to the destination
At ease navigation
Riders enter their destination before they send a trip request allowing you to receive turn-by-turn navigation through the app. This helps drivers focus on getting to their destination safely.
Logged GPS data
For your safety, GPS data is logged on every ride, this helps our team know who you’re driving and your destinations. We believe in the honor system and hope this promotes drivers and riders to practice good habits.
Know Your Rider
Always improving the PUGO experience
No cash, no problem
We understand not everyone carries cash on them anymore. For ease of payment, after every ride, fares will be charged from the rider's payment information on file.
After every ride, each driver rates their rider. Our staff reviews those ratings to check for patterns in behavior as PUGO does not tolerate misconduct of any kind. Riders who violate our terms of service may be prevented from using PUGO.
No matter the time or day, the PUGO team is available for assistance to any immediate need or question about your driving experience.
Always there for you at every turn, because safety never sleeps.
Quick responses from our incident response team
We have a team of trained experts ready to respond or handle any emergency that surfaces during your driving experience.
In rare situations when a local law enforcement provides us with valid legal process, we comply by sharing with them pertinent information for further investigation.
Our commitment to safety is a promise we make daily to the communities we serve. Learn more about safety with PUGO app
The information provided on this web page is intended for informational purposes only and may not be applicable in your county or city. It is subject to change and may be updated without notice.